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Look Ahead: Submit a query to the John Lewis Finance Service Centre

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Select the appropriate query type
  • EDI
    Does your query relate to Waitrose or John Lewis orders?
    • John Lewis
      What is your reason for contacting John Lewis?
      • New connection/set up/test
        Please select the relevent option
        • New set up / connection
          Do you supply Sale Or Return (SOR) or (standard) goods?
          • New GFR setup/connection
          • New SOR (Sale or Return) setup/connection
        • Change existing connection
        • Test new connection - orders
          Please select the relevant option
          • I need a test order
          • I've not received my test order
          • I've successfully received my test order
        • Test new connection - invoices
          Please select the relevant option
          • Ready to submit first invoice
            Select the relevant format for your EDI set up
            • EANCOM (EDIFACT)
            • TRADACOMS
          • Test invoice submitted and awaiting feedback
          • Feedback received on test invoice
      • Orders
        What issue have you encountered?
        • I haven't received an order
        • There's an issue with order information
      • Invoices
        Please select the relevant option
        • Submit an invoice
        • Invoice rejection received
        • Check for reciept of invoice
        • TAXCON
      • Update your EDI contact details
      • EDI Specifications
        Please select
        • Eancom
          Please select the relevant option
          • Order cancellation
          • Order acknowledgements
          • Advanced shipping notice/ Despatch advice
          • Weekly stock
          • Sales reports
          • Connect
        • Tradacoms
        • Mandatory Fields Listing
    • Waitrose
      What is your reason for contacting Waitrose?
      • New set up / connection / testing
        Please select the relevant option
        • Brand new set up
        • Change existing details
        • Testing for a new connection - orders
        • Testing for a new connection - invoicing
      • Orders
      • Invoices
        Please select the relevant option
        • Submit an invoice
        • Invoice rejection received
        • Check for receipt of invoice
      • Update your EDI contact details
      • EDI Specifications
        Please select
        • Tradacoms Order Specification
        • Tradacoms Order Acknowledgement Specification
        • Mandatory Fields Listing
        • Tradacoms Invoice Specification
  • iSupplier
    Do you want to enter an invoice on iSupplier or inquire about previous submissions?
    • iSupplier invoice entry
      Are you able to login and access iSupplier?
      • No, I cannot access iSupplier
        Do you have an active login for iSupplier?
        • Yes, I have an active log in for iSupplier
        • No, I don't have a log in for iSupplier
      • Yes, I can log into iSupplier
        Which stage of creating the invoice on iSupplier have you reached?
        • I can't locate the Create Invoice option
        • I can't locate the PO on iSupplier
        • I want to submit a credit note
          Are your purchase order numbers for Waitrose or John Lewis?
          • John Lewis
          • Waitrose
        • I want to submit an invoice against a Business Charge Code or Dissection
        • I'm unsure what the invoice status means
      • Yes, and I'd like to deactivate a user
    • iSupplier inquiry/pay query
      Select your invoice query
      • I've checked iSupplier and need further help
        Has your invoice been paid?
        • Yes - the invoice has been paid
          Was the correct amount paid on the invoice?
          • No - the invoice amount wasn't correct
            Was the invoice overpaid or underpaid?
            • Invoice was overpaid
              Do you know of a reason for overpayment?
              • Yes - I know the reason for an overpayment
                Was the original invoice for Waitrose or GFR John Lewis?
                • Waitrose
                • John Lewis
              • No - I don't know why the invoice was overpaid
            • Invoice was underpaid
              Do you know what the underpayment relates to?
              • No - I don't know the reason for the underpayment
              • Yes - I know the reason for underpayment
                What is the reason for the underpayment?
                • Discount
                • VAT only invoice
                • Invoice part netted previously
                • Incorrect item price
                  Was the invoice for Waitrose or John Lewis?
                  • Waitrose
                  • John Lewis
          • Yes - the correct amount was paid
        • No - the invoice hasn't been paid
      • I've not yet checked iSupplier
        Are you able to login and check iSupplier?
        • No - I cannot login to iSupplier
          Do you have an active login for iSupplier?
          • Yes
          • No
          • I'd like to deactivate a user
        • Yes - I can login to iSupplier
          What stage of locating the invoice have you reached?
          • I cannot locate the Invoice Entry field
          • I'm unable to locate the invoice
            How was the invoice submitted to JLP?
            • EDI
            • iSupplier
            • Paper/email
          • I'm unsure what the status means
          • I need to view the payment & remittance advice
          • I need to view the receipt for an order
          • I need to download a debit note copy
      • I have multiple invoices to check/would like to reconcile my account
      • I'd like a copy of an AR invoice sent by JLP/Waitrose
  • Coupa
    Are you able to login to Coupa?
    • Yes, I can login to Coupa
      Do you want to enter an invoice on Coupa or inquire about previous submissions?
      • Coupa Invoice Entry
        Select from the below
        • Goods Not for Resale
          Which action would you like to take?
          • I would like to enter a Core Home Services invoice
          • I would like to enter a credit
          • I would like to enter a GNFR invoice
            Do you have a purchase order number for your invoice?
            • Yes, I would like to create a GNFR invoice against a purchase order
            • No, I have been provided with a 17 digit Charge Code
        • Goods for Resale
          Select from the below
          • Converting GFR PO into an Invoice
          • Create an Invoice (if PO is missing)
          • Create a GFR Credit Note
          • Create a GFR Dissection Charged Invoice
          • Uploading a POD
          • Submitting OPD Shipping Documents
          • Create an invoice Overseas Supplier
          • Convert a Long Line PO into an Invoice
        • Sale or Return/Direct to Customer
          Select from the below
          • Convert an SOR PO into an Invoice
          • Creating SOR or D2C Credit note
      • Coupa Invoice Inquiry
        Please select supplier account type
        • Goods Not For Resale
        • Goods For Resale
          What is your query relating to?
          • Invoice management
            Select from the below
            • Check why an invoice hasn't been paid
            • Check for Missing Invoice
            • Editing a GFR Invoice
          • Purchase Order management
            Select from the below
            • Viewing GFR Purchase Orders
            • Check for Missing PO
            • Understanding your GFR PO
          • Other
            Select from the below
            • Reconcile Account
            • Download a Copy of a Debit Note
            • Booking Holds
        • Sale or Return/Direct to Customer
          Select from the below
          • Understanding SOR or D2C Sale or Return Data Report and Coupa Invoice Lines
          • Using Sale or Return Purchase Order weekly data in Coupa
          • Viewing SOR or D2C Purchase orders and SOR Data on Coupa
          • SOR Self Billing Agreements
          • Invoice Statuses
          • Viewing payments & remittance in Coupa
          • Viewing Invoices and payment dates
    • No, I cannot login to Coupa
      Do you have an active login for Coupa?
      • If you have received your Coupa Registration email click here
      • I know my details but require support logging into Coupa
      • If you have not received your Coupa Registration email and would like to link with JLP on Coupa click here
    • I want to manage my Coupa CSP account
      Please select from the following
      • Manage my account
      • Merge accounts
  • Debit dispute
    Has the debit note been raised for a pricing or quantity mismatch?
    • Pricing
      Is the debit note for John Lewis or Waitrose?
      • John Lewis
        Have you contacted your Buyer?
        • Yes, Buyer has authorised payment
        • No, Buyer has not been contacted
      • Waitrose
    • Quantity
      Is the debit note for John Lewis or Waitrose?
      • John Lewis
      • Waitrose
  • Set up new supplier or amend existing supplier/AR customer account
    Are you an existing supplier?
    • No, I'd like to set up
      Would you like to supply John Lewis or Waitrose?
      • Set up new supplier: Waitrose
      • Set up new supplier: John Lewis
    • I'm in the process of setting up
      Please select from the following
      • Guidance on Risk Action Plan in Coupa
      • Guidance on Sourcing & Due Diligence
      • I'd like to view the Supplier Due Diligence communication
    • I'm already a supplier/AR customer
      What changes would you like to make to your account?
      • Follow up on a new supplier account request
      • Change payment terms
      • Change bank details
        Is your account GFR/GNFR?
        • GFR
        • GNFR
        • Registered Charity
      • Change account details
        What type of account would you like to change?
        • John Lewis (GFR)
          Which supplier account details would you like to change?
          • Change account name, address and/or email domain
            Is your supplier account UK based or Overseas?
            • UK based (home account)
            • Overseas account
          • Change email contact for debits, remittance, AR items and/or POs
        • Waitrose (GFR)
          Which supplier account details would you like to change?
          • Change: VAT registration number
          • Change: Account name, address and/or email domain
          • Change: Email contact for debits, remittance, AR items and/or POs
        • GNFR supplier account
          What supplier account details would you like to change?
          • I would like to complete my Coupa registration
          • I would like to update my details held in Coupa
          • Change of HMRC CIS (Construction Industry Scheme) Status
        • AR Customer account
    • I'd like to register my Charity
    • I'd like to setup as a One Time Vendor
  • Other
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