Missing GFR Purchase Order on Coupa

Overview

Follow the below steps to check for a missing purchase order in Coupa.

Actions

1. Login to Coupa Supplier Portal and select Orders from the toolbar across the top.
2. Ensure the John Lewis Partnership customer profile is showing for the specific supplier account you are querying. On this page a full list of purchase orders will show that have been raised since the launch of Coupa for the selected supplier account.

   
   If your supplier account under the John Lewis Partnership customer profile does not appear as an option on step 2 you will need to request your internal Coupa Administrator user for this John Lewis Partnership customer profile, to invite you as a user for this supplier account. Following our User Management guide will show you how. 
3. Once you have located the purchase order number follow our ‘Converting a GFR PO into an Invoice’, guide which can be found here, in order to submit your invoice to us.
4. If you still cannot locate the PO on Coupa after following the above steps, contact your JLP Buyer/Contact to confirm the correct PO number and which account they have raised the PO against.
   Once you have confirmed this detail with your JLP Buyer/Contact you should be able to locate your PO in Coupa.
5. If your JLP Buyer/Contact has confirmed your PO number and this is still not showing on your Coupa Supplier Portal then you can enter an unmatched invoice. 
6. To do this, navigate to Invoices from the toolbar across the top and then select Create Blank Invoice. 

   
7. Complete the invoice as you would normally, please see the guide here. Ensure you skip the first 3 steps.
   
   Important - Enter the PO number you have been given on the Invoice Line Description field for reference purposes. Without a PO number reference, the invoice could fail integration and may cause delays to payment.