Check the reason for an invoice overpayment

Overview

If you have received payment for your invoice for an amount that is higher than the iSupplier invoice that was submitted please ensure to check the remittance the invoice was paid on to ensure there was not another transaction on here that's been unaccounted for. Follow the steps below to check the remittance.

Actions

1. Log onto iSupplier
   Note: email must be a validated domain.
2. Select GNFR/GFR iSP Invoice Inquiry

   

3. Go to the Invoices and Payments tab

   
4. Select View Invoices
5. Enter the invoice number and click Go
6. Check the Gross amount column and check this matches the figure you were expecting
7. Click into the payment reference link for the invoice
8. Check to see whether any additional transactions are shown on your remittance.

Next Steps

If you cannot see a reason for the overpayment, please submit a help request and we will investigate this for you.