Payment & remittance advice on an invoice

Overview

If you believe a payment has not been received please check that the bank details we hold for you are correct.

Please try to trace the payment with your bank. Payments made to UK bank accounts will show as JLP BACS followed by the remittance number, please allow three working days for payments to clear into your account.

Actions

1. Log onto iSupplier
   

   Note: must be a validated domain

2. Select GFR/GNFR iSP Invoice Inquiry

   Select GFR/GNFR iSP Invoice Inquiry

3. Click on Invoices and Payments

   Click on Invoices and Payments

4. Select View Payments

   Select View Payments

5. If you have the remittance number, enter this into the payment reference field on the simple search
   

   Note: This will be the seven-digit number shown on your bank statement e.g. JLP BACS 300000.

6. The payment information will appear, the remittance column should contain a View remittance link which will allow you to view or download your remittance copy
7. If you do not have the remittance reference, please select View invoices and follow the below steps
8. Enter the invoice number in the Simple Search and click Go
   

   Note: If you are unable to locate the invoice try removing any letters from the invoice number and entering the numbers with a percentage sign before and after e.g INV1234 would be searched as %1234% The search should then bring up any document with the numbers in this sequence.

9. Once the invoice appears, you will see the status
10. If the invoice status is paid, the Payment reference column will provide you with the remittance number which you can click into to view or download.