Waitrose is subject to the Groceries (Supply Chain Practices) Market Investigation Order 2009 (the 'Order') and the Groceries Supply Code of Practice ('GSCOP' also referred to as the 'Code'). 

Both the Order and, in particular, the Code, regulate Waitrose’s everyday trading relationships with our Grocery suppliers, ensuring that, as a Designated Retailer, we treat our suppliers fairly. The Order also mandates a need for agreements to be in place with all our Groceries suppliers and that any such agreements incorporate the Code. The desire to treat our suppliers fairly, is also enshrined within the John Lewis Partnership’s Constitution and therefore is in keeping with the Partnership’s general ethos.  

Matthew Wilson is our Code Compliance Officer (CCO) who is responsible for overseeing compliance to the Code in Waitrose.

For information on the Code, please refer to the Groceries Code Adjudicator’s Code Confident Pack which can be found here,

If you have payment query, please use our Supplier Financial Support Portal, as this is the best (and quickest) way to get it resolved. The portal contains interactive materials developed with support from suppliers, answering many of the most common query types. If further guidance is needed, a help request can be submitted via the link at the bottom of the homepage.  

If you have a GSCoP complaint or concern about Waitrose, we recommend that you speak to your Buyer or Trading Manager (link to details here) in the first instance. 

If, following the Trading Manager review, you still believe that there is a Code issue with the decision that has been taken, or would prefer to raise a complaint in confidence,  you can approach Matthew Wilson (CCO) directly by email at matthew.wilson@waitrose.co.uk. The CCO will not share any of the details with Trading without the express permission of the supplier.